Returns + Exchanges

Smart Packaging Solutions – Returns + Exchange Policy

Effective Date: 1 st March 2026

1. General Policy (The Cooling-Off Period)
In line with the CAA e-commerce guidelines, Sri Lankan consumers have the right to
withdraw from a transaction under specific conditions . We offer a 7-day return policy
from the date of delivery.

2. Eligibility for Returns (Non-Consumable Goods)

Please note that due to the nature of the disposable food packaging industry (hygiene
and consumables), returns are only accepted under the following conditions:

· Wrong Item Sent: You received a different product (e.g., you ordered 12oz cups but
received 16oz lids).
· Damaged Goods: The packaging boxes are crushed, wet, or the goods inside are
physically damaged upon arrival.
· Defective Products: Manufacturing defects (e.g., lids that do not fit, leaking
containers).

3. Non-Returnable Items
To comply with health and safety standards in Sri Lanka, the following cannot be
returned:

· Products that have been opened or used.
· Customized or printed packaging (e.g., boxes printed with a restaurant's logo) – unless
faulty.
· Clearance or "sale" items.

4. Process for Return

1. Inspection: You must inspect the goods upon delivery (see our Shipping Policy for
"inspection rights").
2. Notification: Report any damages or discrepancies within 24 hours of delivery via
email with photographic evidence.
3. Resolution: We will arrange for a pickup or exchange. Refunds will be processed to
the original payment method within 7 working days after we receive the returned item.

5. Exchanges

If you need to exchange an item for a different size or specification (e.g., changing from
foam to plastic cups), please return the original item (unopened) and place a new order.
Shipping costs for such exchanges are borne by the customer.